Returns & Exchanges
At Broken Promises Co, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack and Ship
Securely pack your items in their original packaging, attach the shipping label, and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing